FAQ
Simply browse our product categories, add your desired items to your cart, and proceed to checkout. You’ll be guided to complete your order with easy steps, including secure payment options.
We accept all major credit and debit cards, PayPal, and Apple Pay. Rest assured, your payment information is handled securely through our trusted payment gateway.
Once your order is placed, it will be processed within 2-3 business days. Shipping times vary based on your location, but you can typically expect your package to arrive within 3-7 business days.
Yes! Once your order has shipped, you will receive an email with tracking information so you can follow your package’s journey to your doorstep.
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.
You may return your order to us at our company address (see right) within 14 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.
Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (right) for phone number and opening hours.
If you’re new to DIY beauty and not sure which tool you need, don’t worry—we’ve got you covered! At Afro Bella, we offer a wide range of beginner-friendly tools and products. Start by identifying your goal: whether you’re looking to style your hair, do your nails, or care for your skin, we can guide you to the right tools. For hair, consider basics like detangling brushes or heat styling tools. For nails, start with a simple manicure kit. If you’re unsure, check out our curated Bundles & Kits section for beginner-friendly sets!
To know if a product is right for you, consider your specific hair or beauty concerns. Look for products that align with your hair type, skin needs, or styling goals. Afro Bella provides detailed product descriptions and customer reviews to help guide you. If you’re still unsure, start by identifying your main concern (e.g., dryness, breakage, frizz), then explore our Shop by Concern section to find curated products that address your needs. You can also reach out to us for personalized recommendations based on your unique hair or beauty situation!
Afro Bella Beauty Supply offers a 30-day warranty on all electronic tools and devices, covering any manufacturer defects. If your item is faulty, you can return it within this period for a replacement or refund. Please ensure to retain your receipt or order number for proof of purchase.
We are about to launch our own E-Gift Cards – so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you’ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.